About

To find the show that’s right for your group, please use our filter on our homepage. Or, feel free to call us anytime at (212) 203-9980 or email contact@broadwaygps.com for suggestions. There is likely the perfect show(s) for any group!

While attending live theatre is a special occasion, there is not a required dress code at Broadway shows. Business casual is today’s standard attire for theatergoing.

We recommend a group arrive 30 minutes prior to the performance to ensure everyone in your group is seated in a timely manner before the show.

Placing a request with us does not guarantee that your ticket order will be filled. After receiving a group’s request, we submit it to the box office who will then confirm or deny the request based on the requested date’s availability, price and seating section. Payment is not required if the box office cannot fill your order. But should this happen, we will contact you to discuss your options.

No. You can cancel your order with us at any time before submitting payment. However, once a box office receives payment, all sales are final, no refunds or exchanges.

Date flexibility can be helpful in filling your request! Simply indicate all the dates when your group can attend on the “Additional Information” section of your order form.

It’s always a good idea to provide us with alternative shows. Feel free to include a second and/or third choice in the “Additional Information” section of your order form. We will then submit your requests in order, advancing to your next choice in accordance with the box office’s availability. You can also email contact@broadwaygps.com to discuss all your show choices, pricing and availability based on your budget.

If someone in your group needs accessible seating, requires an aisle seat, or if your seats must be in pairs, please be sure to note that request in the “Additional Information” section. We will pass that request along to the box office for you. The box office staff will do their very best to accommodate any special requests you have, however special requests can never be guaranteed. If needing a wheelchair seat, please indicate if they will remain in the chair or if they would like a transfer seat, where only the armrest is removed.

Ticket prices are established by individual shows. Sometimes this may include a complimentary ticket for your group. For up-to-date comp ticket information, please go to the selected show page for updated information on comp policy.

Most often groups are seated together. However, if a show is heavily sold or if the theatre’s seating is limited due to its size, your group may need to be split. The box office will always seat your group as close together as possible. If you are willing to divide the group in one section in order to accommodate, or if you are willing to split the group into different sections such as Orchestra, Front Mezzanine, Rear Mezzanine please let us know in the “Additional Information” section of your order form.

You will have already indicated which area of seating you are interested in on your order form. If we confirm your order, you are guaranteed seats in your requested section. However, a group request is not completely finalized until we receive payment for the tickets. Some box office ticketing systems are not able to confirm exact seat locations until an order is paid. Don’t worry; a majority of theatres will be able to quote seat locations before payment is necessary. Feel free to contact us via phone or email to find out if your show can or cannot provide you with seat locations before payment.

Group tickets are typically free of service fees; however, for certain “blackout” performances (most Saturday evenings and holiday performances), a service fee may apply.

A facility fee is a charge imposed by the theatre owners to renovate and provide maintenance for the historic Broadway theatres. All Broadway Theatres charge a facility fee in addition to the face value of the ticket, creating the base total ticket value we quote.

Yes! Because payment is not required immediately we recommend ordering as many or more tickets than you think you’ll need and then reduce upon paying. As long as you meet the group minimum, you will be fine. However, if you find you need additional tickets, we can request add-ons for “paid in full” orders as well as “unpaid orders”. While the Box Office will do its best, we cannot always guarantee that the additional seats will be available or that they will be adjacent to your original order.

If a show closes before your group’s purchased performance date, we are happy to find you tickets for another show or simply refund your payment. If you would like us to request a different show for your group, please note that ticket prices and seating locations may not be the same. If you are in possession of the closed show tickets, contact us for information as to what is required. Some shows request the tickets be returned prior to refund being issued and other shows do not.

Payment due dates will vary and will be indicated on your invoice. Payment due dates are established by the box offices.

Payment due dates are established by the box offices. We are happy to request a payment extension for you if your group needs more time to make payment. However, final say on the payment due date comes directly from the box office and a delayed payment may affect your seat locations.

We accept Visa, Mastercard or American Express. We are also able to accept checks. Simply mail your check to the address indicated on the invoice.

Please note that payments made within 30 days of the performance date must be made by credit card, money order or certified check.

You can use the tickets for a future performance on a “past date” basis subject to the box office’s discretion. These are honored on weekdays only, no weekends, holidays or sold out performances. They can’t be requested in advance, only on the day of the desired performance. They also cannot be applied to a future group order. Please contact us for more details.

Once a box office receives payment, all sales are final, no refunds or exchanges. If your group is unable to attend their scheduled performance due to unforeseen circumstances, please contact us to discuss your options.

Provided there is ample time before your performance we will Fed Ex your tickets to you for a small shipping fee indicated on your invoice. We can also hold your tickets at the Box Office Will Call for no fee and will be available for pick-up on the day of the show. Please note that Will Call is the only option for Off-Broadway shows and international clients.

If you have misplaced your tickets or believe them to be stolen please contact us immediately via phone or email. We will contact the box office to see if they are able to re-print your tickets or lost-ticket vouchers will be issued. In either case, the tickets will be held at the box office and the ticket or voucher can be picked up at the Will Call on the day of the show.